Walnut BlackWalnut Cutting Board

16 5/8" x 9 7/8". Custom-Created Premium Walnut and Black Walnut Cutting Board.

1. Eligibility for Returns:
Items can be returned only if they are broken or damaged.
Proof of purchase, such as a receipt or order confirmation, is required.
Non-Returnable Items:

Certain items may be exempt from being returned, such as gift cards.
 
2. Refunds:
Once the returned item is received and inspected, you will be notified of the approval or rejection of your refund.
If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
 
3. Exchanges:
Items that are defective or damaged may be exchanged for the same item.
If you need to exchange an item, contact customer service to arrange the exchange.

4. Return Shipping:
The customer is responsible for paying return shipping costs, except in cases of defective or incorrect items.
Return shipping costs are non-refundable.

5. Late or Missing Refunds:
If you haven’t received a refund after a certain period, first check your bank account or contact your credit card company.
If you’ve done all of this and still have not received your refund, please contact us.

6. Sale Items:
Only regular-priced items may be refunded;
sale items are typically non-refundable.

7. Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you may receive a gift credit for the value of your return.
This policy reflects your preference for returns being accepted only if the item is broken or damaged and with proof of purchase.

We ship to all 50 States!
1. Processing Time:

As a small family-run business, we carefully hand-pack each order. Orders are typically processed within [2-4] business days.

You will receive a notification via email once your order has been shipped.

2. Shipping Rates and Delivery Estimates:

Shipping charges are calculated at checkout based on the size, weight, and destination of your order.
We offer [standard] shipping within [USE] that usually takes [3-7] business days, depending on your location.

During busy seasons or holidays, processing and shipping times may be slightly extended.

3. Local Delivery or Pickup:

We offer the option to pick up your order directly from our location. [New Hartford, NY]

Choose this option at checkout, and we’ll coordinate a convenient time with you.

4. Shipping Destinations:

We currently ship only within [USA]. If you’re located in a remote area, please allow additional time for delivery.

5. Order Tracking:

Once your order ships, you will receive an email with tracking information. Please allow up to [24] hours for the tracking details to update.

6. Damaged or Lost Packages:

If your order arrives damaged, please contact us within [7] days with a photo of the damage, and we’ll arrange a replacement or refund.

In the event of a lost package, we will work with the shipping carrier to locate your order or send a replacement. See our RETURN / REFUND Policies.

7. Personalized Service:

As a small, family-run business, we pride ourselves on providing personalized customer service. If you have any special requests or concerns about your shipment, please reach out directly.